bdbg's Privacy Policy

Introduction & Purpose

bdbg is a trusted online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") explains how bdbg collects, processes, stores, and protects your personal information when you use our website and services.

By using our services, you agree to the terms described in this Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.

bdbg treats user privacy as its highest priority. We believe you should have full control over your personal information. That is why we transparently explain what information is collected, why it is collected, and how it is used.

What Information We Collect

bdbg collects your information through various methods. The details are described below:

2.1 Information You Provide Directly

When you register with bdbg or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and phone number
• Residential address
• National ID card or passport details (for identity verification)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account details
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you visit the bdbg website, our system automatically records the following information:

• IP address and device type
• Browser type and version
• Pages visited and time spent on them
• Links clicked and user navigation patterns
• Time and date of access
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may receive information from trusted third-party service providers. This information is used solely to meet legal obligations and ensure platform security.

Purpose of Using Information

bdbg uses collected information for the following purposes:

Cookies & Tracking Technologies

Cookies and similar technologies are used on the bdbg website. Cookies are small text files stored on your device that help the website remember your preferences and improve services.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions. The site cannot function properly without them.
• Functional Cookies: Remember your language and preference settings so you have a better experience next time.
• Analytics Cookies: Collect information to understand how users use the site — this helps us improve our services.

4.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling certain cookies may limit some functionality of the site. Cookies other than essential ones can be removed.

Information Sharing & Disclosure

bdbg does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be disclosed in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers who carry out specific operations on our behalf — such as payment processing, identity verification, and technology infrastructure. These providers may access information only for specific tasks and are bound by strict confidentiality agreements.

5.2 Legal Obligations

In the case of a court order, legal process, or a legitimate request from a government authority, we may be required by law to disclose information. Even in such cases, we disclose only what is legally required.

5.3 Business Transfers

In the event of a business restructuring, merger, or acquisition of bdbg, user information may be transferred. However, the new ownership will be required to uphold the same standards described in this Policy.

5.4 With Your Consent

Except in the cases mentioned above, we will not share your information with any third party without your explicit consent.

Data Security Measures

bdbg takes industry-standard technical and organizational measures to keep your personal information secure:

• SSL Encryption: SSL (Secure Socket Layer) encryption is used during data transmission on our platform, protecting information from unauthorized access.
• Secure Servers: Our servers are operated in high-security data centers equipped with firewalls and intrusion detection systems.
• Access Controls: Among our staff, only those who need to access your information may do so, and this access is closely monitored.
• Regular Security Audits: We conduct regular security tests and assessments so that any vulnerabilities can be identified and resolved quickly.
• Two-Factor Authentication: Two-factor authentication is available to enhance account security.

While we strive to ensure the highest level of security, no internet-based system is completely free of risk. You are therefore asked to keep your account password confidential and to notify us promptly if you notice any suspicious activity.

Data Retention Period

bdbg retains your personal information only for as long as it is necessary or legally required. The specific period depends on the type and purpose of the information:

• Account information is retained for the entire duration your account is active and, after account closure, for the period required under applicable law.
• Records of financial transactions may be retained for an extended period in accordance with legal and regulatory requirements.
• After the required purpose has been fulfilled or the legal retention period has ended, information is securely deleted or anonymized.

Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You can find out at any time what information bdbg holds about you. Upon request, we will provide you with a copy of the stored information.

8.2 Right to Correct Information

If there is any inaccuracy or incompleteness in your stored information, you may request a correction. We will make the correction as quickly as possible.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific reasons. We will consider your objection and take appropriate action.

8.5 Right to Data Portability

You may request to receive your information in a structured, commonly used format.

To exercise any of the above rights, email [email protected] or contact us through our 24/7 live chat.

Protection of Minors

bdbg's services are for users aged 21 and above only. We do not intentionally collect any personal information from minors. Age verification is in place during the registration process.

If we become aware that we have inadvertently collected information from a person under the age of 21, we will immediately delete that information and close the associated account.

Changes to the Policy

bdbg reserves the right to update this Privacy Policy from time to time. For significant changes, we will publish a notice on the website or notify you via your registered email.

Continued use of our services after any changes will indicate that you have accepted the updated Policy. We therefore recommend that you review this Policy regularly.

The latest effective version of this Policy will always be available on this page.